News Bulletin of 9 November 2025, 7am

Clearwater Mall in the West Rand has launched an on-demand sign language interpreting service for Deaf and hard-of-hearing customers.
The service allows shoppers to instantly connect with a qualified South African Sign Language interpreter via video call, using a simple QR code.
This pioneering initiative aims to bridge the communication gap between customers and mall staff, making shopping easier and more accessible for everyone.
The service is completely free, requires no app or registration, and is available at the click of a QR code.
By providing this service, Clearwater Mall is promoting equality and inclusivity, ensuring that Deaf and hard-of-hearing customers can navigate the mall with confidence and independence.

SANParks hosted its annual Regional Awards at the Mokala National Park in the Northern Cape, recognising excellence, dedication and teamwork among staff.
A total of 48 awards were presented across categories such as best customer service and lifetime contribution.
SanPark’s JP Louw says the event celebrated employees from Kgalagadi, Namaqua and Mokala National Parks, who exemplify the organisation’s commitment to conservation, tourism and community engagement.

FNB has once again been named South Africa’s Best Digital Bank, achieving a top score of 73.34 in the annual SITEisfaction survey and ranking first in both mobile and internet banking.
Senior Manager Dineo Molaba credited the win to customer-centric innovation and digital excellence.
Molaba says with over seven-million digital customers and two-billion total logins, FNB continues investing in technology, AI, and personalised digital experiences:
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